Terms & Conditions

About Us

Our Dogs Shop are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@ourdogs.co.uk or 0161 709 4562

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, Delta, Switch & AMEX. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, hand mail or over the Internet via the shop.

Shipping And Handling

All Our Prices Include Royal Mail 2nd Class Shipping & Handling in the price you see! 1st Class can also be selected if needed.

Please make sure you select the appropriate option for wherever your goods are to be shipped overseas (we ship Worldwide and have 3 zones - UK, Europe & Rest of World).

Some items such as Annuals & Subscription also include postage in the price for both UK & Overseas orders.

Additional costs may occur in EU Counties due to Brexit which Our Dogs are not liable for as they vary from country to country.

Delivery Schedule

Stock permitting, we will despatch your order right away. However, please allow 7-28 days for deliveries.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


We guarantee that all goods are despatched in pristine condition. Any items found to be damaged or missing from any delivery should be notified to us by phone, Please e-mail within 48 hours of delivery. In certain instances, you may be requested to confirm your query by post.

Reaching Us

If you need to reach us, please email us on sales@ourdogs.co.uk, alternatively, you can call on 0161 709 4562 (International +44 161 709 4578 or write to us at Northwood House, Greenwood Business Centre, Regent Road, Salford, Manchester, M5 4QH.

Privacy Policy


In this privacy policy, "we" and "our" relates to Our Dogs Shop, company number 03398557, a company registered in England and Wales.

"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Our Dogs Shop or is making an enquiry.


We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.

Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.

We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.

We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.

We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.

We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.


We hold the personal data that you supplied in the course of placing your order or enquiry.

The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.

We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.

We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.


We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.

If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.

Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.


If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.


As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to supply news relating to dog shows, offers, and other information. We don't rent or trade email lists with other organizations and businesses.

At present we use a third party mail system provided by Acyba. Users can unsubscribe from the newsletter at any time. AcyMailing newsletters are handled by Acyba where some minor personal data such as (links clicked & newsletters opened) will be collected.

We will also need to have your email in our records (until unsubscribed) and your IP addresses for tracking purposes as stated above and for geographical data as provided by email client/browser version or platform. and again under Legitimate Interest. We never use this data to directly contact you.

Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products.

The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services.

Once users click through to are payment processors on the site, the entire banking infrastructure lies behind them and they pass data to directly Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.


We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.

Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.


If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.

You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.

You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.

You can exercise any of these rights by contacting us using the details below.

You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.


If you have any questions or concerns, please do not hesitate to contact us through our contact us form, or by phone on 0161 709 4562.

All the designs, text, photographs, lists and reports on the Our Dogs Shop website are fully protected by UK and International copyright. By taking a subscription you agree to these terms and conditions.

Returns Policy

If you need to make a return please contact us directly on 0161 709 4562 or email at sales@ourdogs.co.uk